What the warranty covers

Tarp (cover) :

Covers manufacturing or material defects reported within one year.

Excludes: normal wear, UV discoloration, tearing from improper installation or lack of maintenance.

Structure (pipes and connectors) :

Covers defects in materials or workmanship for 1 year.

Exclusions: damage caused by improper use, extreme wind, mishandling, lack of snow removal, or improper storage.

Warranty conditions

  • The product must have been used in accordance with Navigloo’s instructions.
  • All claims must include proof of purchase (invoice), clear photos of the issue, and photos of the installed structure before and after tarp installation
  • Navigloo reserves the right to inspect or request the return of the defective part.
  • The warranty is limited to the replacement or repair of the defective parts. No refunds or additional compensation will be provided.

What the warranty does not cover

Damage caused by :

  • Improper installation or lack of maintenance
  • Severe or unexpected weather events
  • Incorrect storage (e.g. humidity, direct sun)
  • Alteration of the original product

Need to file a claim?

Warranty Form

Include proof of purchase (invoice), clear photos of the issue, and photos of the installed structure before and after tarp installation.